Hospital benchmarking traditionally used a range of standardised indicators – for example length of stay or death rates. Using patient experience as a measure of excellence is a more inclusive approach.
Our recent report, sponsored by Siemens, reviewed the literature and found evidence that interventions to improve patient experience also improve clinical outcomes, hospital efficiency, and patient loyalty.
To
download our free report, please click on the button below.
Kind regards
Alan Lovell
Senior Associate
Health Policy and Clinical Evidence
