FluidWare recently released an updated version of FluidSurveys survey software, the survey system offered by IT and the Client Technology Center to support many projects and Abt internal surveys. This new version boasts an improved layout, and enhanced capability as far as question types, survey metadata, and performance on mobile devices.

What is happening and when?

We will be upgrading our enterprise license of FluidSurveys to the latest release version between 10:00 AM on June 25 and 10:00 AM on June 28. This is a major update that will modify the program’s dashboard layout and may introduce changes to the survey template design.

How will this affect me?

This upgrade will come to us at no extra cost, and should not lead to any mandatory downtime. However, as the new version involves changes to the survey templates, we are recommending that projects with live surveys consider voluntarily deactivating their surveys temporarily between June 25 and June 28 for review after the upgrade to ensure there are no display issues.  The Client Technology Center will be working closely with FluidSurveys during the upgrade to review templates and fix any issues that are brought to our attention.

What do I need to do?

If your project has any surveys that are or will be active during the upgrade, please consider temporarily deactivating your survey for 72 hours after the upgrade to review the survey and ensure no display issues were caused by the upgrade. 

Who can I contact if I need help?

If you encounter any issues, have any concerns, or want to receive more information, please email the IT Service Center or reach out to our FluidSurveys support team below:

IT Service Center Contact information:

Ext:  4357 (HELP)

Phone:  866-ABT-HELP (866-228-4357)

Email:  ITServiceCenter@abtassoc.com

Skype: ITServiceCenter_Abt

FluidSurveys Support team:

William Gandre

Email: William_Gandre@abtassoc.com

Ext: 2398

Phone: 617-520-2398

Nick Murray

Email: Nick_Murray@abtassoc.com

Ext: 2541

Phone:  617-520-2541

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