ISSA Webinar
COVID-19: Adapting internal processes and human resources

The ISSA offers a Webinar series on “Delivering social security in times of COVID-19”, to support the efforts of social security institutions and enable effective exchanges on approaches and lessons learnt. Speakers are high-level officials from ISSA member institutions, who will contribute with their experiences.

Sign up to this webinar on:

COVID-19: Adapting internal processes and human resources

Language: English

Speakers:

• Cliff Groen, Assistant Deputy Minister, Benefits Delivery Services, Service Canada (Employment and Social Development Canada)
• Karina Madis, Human Resources Manager, Estonian National Social Insurance Board

The webinar will examine the following questions:

• What are the main internal organization challenges faced by social security institutions?
• How are internal working methods and the staff-based tasks/processes being adapted?
• How do institutions implement flexible, remote, and mobile working methods for staff?
• What are the challenges and solutions to remote and secure access to data and information resources?
• What is the role of leadership and internal communication?
• What has been the value of contingency or business continuity plans established before the crisis?

The webinar is open to ISSA members and there is no registration fee. The series will include webinars in different ISSA languages.

Register on the ISSA website:

www.issa.int/coronavirus-webinar6

 
ISSA General Secretariat
Contact: E: ISSAEVENTS@ilo.org

This information is available online in your personal My ISSA space on the ISSA web portal:

www.issa.int/myissa

You will need to register for My ISSA in order to access content exclusive to members. In case you need support please contact the web team at issanet@ilo.org.