From :	ISSA Comm <issacomm@ilo.org>
To :	Mr Giorgi Tsotskolauri <gtsotskolauri@moh.gov.ge>
Subject :	ISSA Webinar: Enhancing efficiency and customer services through advanced process automation / 17 June 2020
Received On :	11.06.2020 18:03

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	ISSA Webinar Enhancing efficiency and customer services through advanced process automation Wednesday 17 June 2020, 16:00–17:00 (UTC/GMT+2 or CEST)


	Sign up to this ISSA Webinar focussing on challenges and practical experiences in implementing advanced process automation. In addition to analysing lessons learnt in light of customer services during the COVID-19 crisis, the webinar will also point to ISSA products and services that support member institutions in this context. Language: English Speakers: Doug Woodsworth, Employment and Social Development Canada (ESDC), Canada To be confirmed The webinar will examine the following questions: What advanced process automation techniques have been implemented in your institution? What have been the outcomes in particular during the COVID-19 crisis? What have been the main challenges and barriers for implementing advanced process automation? What are the lessons learnt and forward looking perspectives? The webinar is open to ISSA members and there is no registration fee. Register on the ISSA website: www.issa.int/webinar-2020-06-17 ISSA General Secretariat Contact: E: ISSAEVENTS@ilo.org


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